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Customer Engagement - Intermediate

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  5. Customer Engagement - Intermediate
Communication: Beyond the basics
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Aligning products and services to needs
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Customer problem solving and negotiation
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Prepare and present persuasive proposals
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Prepare and manage customer agreements
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Case Study 1 Hazardous surf warnings
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Case Study 2 QLD transport & main roads
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Case Study 3 Tropical cyclone triggers
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Case Study 4 Powerlink
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Case Study 5 Impact-based flood forecast
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Case Study 6 Networking
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Customer relationship & engagement plan
Relationship-managed customers
Manage customer opportunities
Customer agreements workshop
The Plan & Customer Discovery
Managed customer enquiry and feedback
Customer opportunities
Customer agreements
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