Customer engagement foundation course hot air balloon

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This course will introduce participants how the Bureau engages with customers. The course aims to ensure consistent and professional customer engagement standards are met.

This course should take around 2 hours to complete. Please note, you do not have to do the course all at once as you can go in and out of the course as often as you need.

Our recommended internet browsers for taking this course is Google Chrome or Firefox as certain alternative browsers are not capable of accessing every feature of the course. 

Customer Engagement - Foundation Course includes developing skills, knowledge and behaviours in:

    • Using clear and strong communication skills when dealing with customers
    • Establishing and monitoring customer management practices
    • Applying business acumen to customer engagement