This module is part of the Customer Engagement - Intermediate suite and will develop skills, knowledge, and behaviours in:
- Developing customer proposals according to Bureau requirements
- Managing assumptions associated with business proposals
- Preparing the presentation of proposals
- Use of persuasive language
- Presenting business proposals (either in written form and/or as a presentation)
- Seeking customer acceptance
Before commencing this module, you must be familiar with the following:
- The Bureau's Customer Engagement: Impact and Value Policy
- Developing a Customer Relationship and Engagement Plan
- The three Manage Opportunity Guidelines:
- Identify and Assess Opportunity
- Propose Opportunity
- Convert and Close Opportunity
and having completed:
- Communication: beyond the basics module
- Aligning products and services to needs module
- Customer problem solving and negotiation module
- Teacher: Cheryl Lewis-Fitzgerald