This case study provides advice on managing customer enquiries, requests, feedback and complaints. It also provide advice on managing customers' requests to purchase existing manual products/services or subscription products.

This case study is part of the Customer Engagement -  Intermediate suite.

This case study should take around 20 min to complete. Please note, you do not have to do all of the case study at once as you can go in and out of the course as often as you need.