The Introduction to Service Management eLearn outlines what service management is, why it's important and how it enables the Bureau to deliver critical services for our customers and colleagues. In this eLearn module, we'll focus on SM used by the Bureau to action issues and incidents, submit requests for services, or request changes to services or IT equipment.
This will take approximately 20 minutes to complete and is a pre-requisite to the Workshop.Once you have completed this module, you will be invited to attend one of the Improving Service Management Workshops. These will be delivered face to face as well as virtually. More details will be sent to you via email.
The Improving Service Management Workshop takes a deeper dive into Service Management at the Bureau.
This is a highly interactive and engaging learning experience and will be delivered face-to-face as well as virtually. Please allow the full four (4) hours for this workshop.