Kevin Parkyn presenting to VicEmergency staff

This module is part of the Intermediate Customer Engagement training suite and will develop skills, knowledge and behaviours in:

  1. Establishing and maintaining presentation skills to ensure professional and effective communication with customers
  2. Using influential communication and reflective language to develop trust, and rapport with customers
  3. Engaging to support customers through the right channels, at the right time, with the right information to prompt the right response.
  4. Application of the international association for public participation spectrum to engagement activities.