Rubric cube

This module is part of the Intermediate Customer Engagement suite and will develop skills, knowledge, and behaviours in:

  1. Demonstrating active listening and powerful questioning skills in customer discussions.
  2. Advocating for customers through the Voice of the Customer.
  3. Applying reflective practice, critical thinking and analysis to customer engagement.
  4. Applying a problem-solving framework to achieving customer success.
  5. Demonstrating consistent and professional conflict resolution and negotiation techniques in customer engagement.

This course should take around 120 minutes to complete. Please note, you do not have to do the course all at once as you can go in and out of the course as often as you need.