Difficult Conversations 101 is for anyone looking for a clear, easy to understand introduction to handling conversations of this type. It is part of the 101 Suite, designed to help you build your personal effectiveness as a manager or leader.
By completing Difficult Conversations 101 you will be able to:
- articulate why it's important to handle difficult conversations
- detail what a good difficult conversations practice looks like
- reflect on the skills you need to handle these types of conversation well
- practise your difficult conversation handling skills
- develop an action plan to take your difficult conversations learning further
- Teacher: Emanuel Carhat