Coaching 101 is for anyone looking for a clear, easy to understand introduction to developing coaching skills. It is part of the 101 Suite, designed to help you build your personal effectiveness as a manager or leader.

By completing Coaching 101 you will be able to:

      • articulate why it's important to build your coaching skills
      • detail what good coaching practice looks like
      • reflect on the skills you need to be an effective coach
      • practise your coaching skills
      • develop an action plan to take your coaching learning further


Communication 101 is for anyone looking for a clear, easy to understand introduction to becoming a better communicator. It is part of the 101 Suite, designed to help you build your personal effectiveness as a manager or leader.

By completing Communication 101 you will be able to:

      • articulate why it's important to build your communication skills
      • detail what good communication looks like 
      • reflect on the skills you need to be an effective communicator
      • practise your communication skills
      • develop an action plan to take your communication learning further

Decision-Making 101 is for anyone looking for a clear, easy to understand introduction to effective decision-making techniques. It is part of the 101 Suite, designed to help you build your personal effectiveness as a manager or leader.

By completing Decision-Making 101 you will be able to:

      • articulate why it's important to build your decision-making skills 
      • detail what good decision-making looks like 
      • reflect on the skills you need to develop your decision-making capability 
      • practise your decision-making skills 
      • develop an action plan to take your decision-making further


Difficult Conversations 101 is for anyone looking for a clear, easy to understand introduction to handling conversations of this type. It is part of the 101 Suite, designed to help you build your personal effectiveness as a manager or leader.

By completing Difficult Conversations 101 you will be able to:

      • articulate why it's important to handle difficult conversations
      • detail what a good difficult conversations practice looks like
      • reflect on the skills you need to handle these types of conversation well
      • practise your difficult conversation handling skills
      • develop an action plan to take your difficult conversations learning further


Emotional Intelligence 101 is for anyone looking for a clear, easy to understand introduction to developing emotional intelligence skills. It is part of the 101 Suite, designed to help you build your personal effectiveness as a manager or leader.

By completing Emotional Intelligence101 you will be able to:
      • articulate why it's important to build your emotional intelligence skills
      • detail what good emotional intelligence practice looks like
      • reflect on the skills you need for emotional intelligence
      • practise your emotional intelligence skills
      • develop an action plan to take your emotional intelligence learning further


Feedback 101 is for anyone looking for a clear, easy to understand introduction to giving and receiving feedback. It is part of the 101 Suite, designed to help you build your personal effectiveness as a manager or leader.

By completing Feedback 101 you will be able to:

  • articulate why it's important to build your feedback skills
  • detail what good feedback looks like
  • reflect on the skills you need to be effective at giving and receiving feedback
  • practice your feedback skills
  • develop an action plan to take your feedback learning further


Leadership 101 is for anyone looking for a clear, easy to understand introduction to becoming a more effective leader. It is part of the 101 Suite, designed to help you build your personal effectiveness as a manager or leader.

By completing Leadership 101 you will be able to:

      • articulate why it's important to become an effective leader
      • detail what good leadership looks like
      • reflect on the skills you need to develop your leadership capability
      • practise your leadership skills
      • develop an action plan to take your leadership learning further 


Negotiation 101 is for anyone looking for a clear, easy to understand introduction to developing negotiation skills. It is part of the 101 Suite, designed to help you build your personal effectiveness as a manager or leader.

By completing Negotiation 101 you will be able to:

      • articulate why it's important to build your negotiation skills
      • detail what good negotiation practice looks like
      • reflect on the skills you need to be an effective negotiator
      • practise your negotiation skills
      • develop an action plan to take your negotiation learning further


Social Responsibility 101 is for anyone looking for a clear, easy to understand introduction to developing social responsibility skills. It is part of the 101 Suite, designed to help you build your personal effectiveness as a manager or leader.

By completing Social Responsibility 101 you will be able to:

      • articulate why it's important to build your social responsibility skills
      • detail what good social responsibility practice looks like
      • reflect on the skills you need to be socially responsible
      • practise your social responsibility skills
      • develop an action plan to take your social responsibility learning further


Time Management 101 is for anyone looking for a clear, easy to understand introduction to time management techniques. It is part of the 101 Suite, designed to help you build your personal effectiveness as a manager or leader.

By completing Time Management 101 you will be able to:

      • articulate why it's important to build your time management skills
      • detail what good time management looks like
      • reflect on the skills you need to manage your time better
      • practise your time management skills
      • develop an action plan to take your time management learning further